Terms and Conditions” means these “General Terms and Conditions for the Sale of Products or Services”, together with any modifications or additional provisions specifically stated in Seller’s final quotation or specifically agreed upon by Seller in writing.


Pricing is subject to change at any time before the deposit payment is made.



A 50% or greater deposit is required to place an order. 
All custom and made-to-order items require 100% deposit.   

Drop ship orders outside of Austin,TX  will be due in full to place the order.                       

Once the project has been received in our warehouse the remaining balance due will be due at NET 10 from the date of the Balance Due invoice. If the balance is not paid within NET 10 a 2% monthly warehousing fee will be added to the remaining balance due on the project until the balance is paid. 

Products by CEA Design, The Water Monopoly, THG, Armac Martin, Studio-Ore and Kast require 100% deposit- MADE TO ORDER and NON-RETURNABLE.


Purchaser may not cancel or modify an order without the written consent of Seller and payment by Purchaser of all applicable cancellation or re-stocking fees.


Purchaser will be responsible for reviewing all quantities, finishes, dimensions, and additional details on this invoice. Purchaser will be responsible for ensuring code compliance.



* Notates Living Finish
Please note that living finishes will change over time and require specific care by the end user.

It is the responsibility of the purchaser to properly educate the end user about the unique properties and proper care of living finishes (please refer to Finish Care Instructions). Returns will not be accepted for any reason including, but not limited to:

  • Improper care by the end user.
  • Lack of proper education given to the end-user regarding the nature of living finishes and the need for proper care.
  • Dissatisfaction with the changed finish.

We will continue to accept returns for items with manufacturing defects.


Once payment is received, J&L Hardware will procure all items required for rough-in immediately and schedule the first delivery as soon as possible. A hard copy of the plumbing spec book will be delivered with rough-ins.

J&L Hardware will be responsible for managing the procurement of remaining fixtures based on the requirements and timeline of the project. All quoted lead times are subject to change at any time.

Delivery and Shipping TermsJ & L Hardware, does not guarantee any shipment or delivery date. Any time or date stated herein or otherwise identified by J & L Hardware, or any of its agents or employees for shipment or delivery is intended as an estimate only. Accordingly, J & L Hardware, shall not be liable for any damages of any nature whatsoever arising directly or indirectly out of a delay in shipment or delivery.



Most items will be brought into J&L Hardware for inspection and labeling before being delivered or shipped to the job site.


All returns are subject to a restocking fee of 25% or greater and return shipping fees to manufacturer will be paid by the purchaser. Original shipping costs are NON REFUNDABLE for all returned items.

All returns must be processed within 60 days of purchasing.

Returns must be approved by J&L Hardware and in new, unused condition.

Special orders, custom hardware, made-to-order, living finishes, customs fees, and shipping are final sale and NON-RETURNABLE.

Items that arrive damaged, defective, or incorrect will be replaced under the conditions of the manufacturer’s warranty.



J&L Hardware makes no warranties, expressed or implied, beyond those extended by the manufacturer. J&L Hardware does not certify product compliance with Federal, State or Municipal Codes beyond that stated by the manufacturer. J&L Hardware MAKES NO WARRANTY WITH RESPECT TO THE PRODUCTS, AND DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Seller personnel are not authorized to alter this disclaimer of warranty.

This Agreement shall be governed by and construed in accordance with the laws of the State of Texas, excluding conflicts of law and choice of law principles, and venue for any disputes shall lie in the State courts located in, or the United States federal courts having jurisdiction over Travis County, Texas.


The failure of J & L Hardware to enforce these Terms and Conditions shall not be interpreted as a waiver of the continuing effect thereof.



  • Check
  • ACH- 1% added
  • Credit Card- 3% added


By paying this invoice you agree to all terms of sale listed above.

Payment mailing address:
J&L Hardware
2121 Lohmans Crossing Rd
Ste 504-465
Lakeway, TX 78734